Update for Customers, including Conditions Of Sale.
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FAQs


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Creating an account

To create an Online Store account, follow the instructions below:

(NOTE: You must have an existing Trade Account with Lincoln Sentry before your Online Store Account can be created)

  1. Obtain authorisation from the Primary Account Holder to access your Lincoln Sentry Trading Account. (NOTE: You must have an existing Trade Account with Lincoln Sentry before your Online Store Account can be created)
  2. Visit our Online Store Access Page and complete the form.

Your application will be reviewed and validated by our National Customer Service Centre. Once your account has been created a Customer Registration email will be forwarded to your nominated Account Holder email address.

  1. Open your email and click on the activation link to activate your account. (This link must be activated within 7 days)
  2. Once the "Activate your account" form opens, type in your preferred password.
  3. Re-enter your nominated password in the "Confirm password" field.
  4. Click on the "Send" button to activate your account.

Your account is ready to use, Click on the "Sign in" option and use your email address and password to sign into the Online Store.

Yes. The Primary Account Holder can login to the Online Store and access the ‘My Account’ menu and click ‘manage users’. Within this page additional users can be allocated Online Store access to the account. 

Our National Customer Service Centre in Brisbane processes applications each week day.

If you have an existing Lincoln Sentry Trade Account and you submit a valid Online Store Application Form, your Online Store account will be established the next business day.

Once your account has been created a Customer Registration email will be forwarded to your nominated email address.

  1. Open your email and click on the activation link to activate your account (This link must be activated within 14 days).
  2. Once the "Activate your account" form opens, type in your preferred password.
  3. Re-enter your nominated password in the "Confirm password" field.
  4. Click on the "Send" button to activate your account.

Your account is ready to use, click on the "Sign in" option and use your email address and password to sign into the Online Store.

Please note that the activation link on your Customer Registration email will only be active for 14 days.

Token = Password!
Please note, activation and password links are only active for 14 days.

If your token-message has expired, you will need to reset your password to receive a new link:

  1. Go to www.lincolnsentry.com.au
  2. Click on SIGN IN (top right hand corner)
  3. Click on FORGOT PASSWORD? (pop-up underneath the sign in section)
  4. Enter the email address registered to your account
  5. Click on SEND PASSWORD RESET (orange button)
  6. You will now receive an email enabling you to reset your password and login.

If you need help, don't hesitate to use the Live Chat function on our site (blue CHAT NOW button on the bottom right of your screen). 

Alternatively, please call our National Customer Service Centre team on 1300 551 919 (6:30am – 6:30pm AEST), or speak to your Territory Manager for assistance.

My Account
No. You will not be able to modify your account details using the Online Store. To change any details such as account addresses, linked users, shipping information and name changes, please chat to one of our National Customer Service Centre Team Member using our Live Chat feature.
  1. Log into the Online Store using your existing password.
  2. Go to My Account.
  3. Click on the "Change Password" tab.
  4. Enter a new password.
  5. Confirm your password.
  1. Click on the "Sign In" option (top right of the screen).
  2. Click on the "Reset password" link.
  3. Enter your nominated email address (email used to create your account).
  4. Click "Send password reset link".

An email will be forwarded to you with a link to reset your password.

Visit www.gorewards.ewallet.com.au to activate your GO Rewards Account by registering on the online platform and start being rewarded by Lincoln Sentry today. (Lincoln Sentry customer account number and billing post code will be required to complete your registration).

If you already have an account, click on the "Login" option to review your points balance, update details or redeem points.

Find out more information about GO Rewards here.

Orders & Order History

If you are an existing Lincoln Sentry account holder then you will need to resister for an Online Store account. If you are not an existing Lincoln Sentry account holder you can checkout as a guest which does not require a login or a pre-existing account.  

To register for an Online Store Account visit our Online Store Access page and complete the form. 
 

Yes.  When creating your order you can nominate to collect your goods by selecting the following options on our "Checkout" page:

  1. Select the option "Pickup"
  2. Nominate your account (if required).
  3. Select your preferred branch from the "Choose Branch for Pickup" field for collection of your goods.

NOTE:  Our branch employees will contact you via SMS once your order is ready for collection.

Yes. When creating your order you can nominate to have your goods delivered by selecting the following options on our "Checkout page".

  1. Select the option "Delivery".
  2. Select your nominated address (if required)

NOTE: please wait for your "Order Acknowledgement" from our National Customer Service Centre to confirm your delivery.

Once your order has been forwarded to us, our National Customer Service Centre will review your products before placing your order and contact you if there are any adjustments to your requested order.  You will receive an "Order Acknowledgement" email or fax showing details of your final order including any changes or items placed on backorder. 

If you have an Online Store account you can view the status of any order via the ‘My Account’ section. You can also contact our National Customer Service Centre by order@lincolnsentry.com.au or telephone 1300 551 919.

If you are a guest customer, please contact one of our National Customer Service Centre using our LiveChat feature to enquire about the status of your order. 
 

Please contact one of our National Customer Service Centre Team Members using our LiveChat feature as soon as possible and we may be able to assist you with your enquiry.
Get in touch with us via our Online Enquiry Form and we will give you a call, Alternatively chat to one of our National Customer Service Centre Team Members using our Live Chat feature for assistance. 

No. Lincoln Sentry has no minimum spend requirements.  

It is free to sign up for Lincoln Sentry's GO Rewards program, which allows you to earn rewards points with every dollar spent. 

Note: GO Rewards is not available to Guest customers.

If you have an Online Store account you can view the status of any order via the ‘My Account’ section. You can also contact our National Customer Service Centre by order@lincolnsentry.com.au or telephone 1300 551 919.

If you are a guest customer, please contact one of our National Customer Service Centre using our LiveChat feature to enquire about the status of your order. 

A member of our National Customer Service Centre will review your requested products before placing your order and contact you if there are any adjustments. 

You will receive an "Order Acknowledgement" email outlining details of your final order including any changes or items placed on backorder.  

Yes. You can view previous orders within your Account.  

  1. Click on "My Account".
  2. Select "Order History" from your account menu (located in the top right side of your screen).

To preview the order details, click on the "View Details" button located beside your order.

Note: The "My Account" menu is not available to Guest Customers.

If you do not have a Lincoln Sentry account you can transact as a guest on the Online Store. 

If you have an account but do not have online access please register for an Online Account by visiting our Online Store access page and complete the form. 
 

If you have received faulty or damaged goods, a credit may be applied provided these goods are returned to Lincoln Sentry within 30 days.  For more information, please contact our National Customer Service Centre via LiveChat. Please visit our shipping and returns page for more information. 

Lincoln Sentry offers varying payment terms. Pay Before Delivery customers and guest customers pay via credit card at the time of order.

For credit customers, for your specific payment terms, please refer to your Trade Account.

Finding Product Information

Yes. You can view our extensive product range on our Online Store using one of the following processes:

  • You can search for a product code or product name via our search tool at the top of your page. 
  • You can use our products menu to navigate via Product Category or Brand to find the product that you require. 

For more information, please chat to one of our National Customer Service Centre team members using our LiveChat feature or alternatively, you can visit one of our store locations which stock a selection of products.  
 

Yes, each Product page contains this information where applicable.

  1. Locate the Product page and find section "Product Downloads".
  2. Select on the document to download the file.

For further information please contact our National Customer Service Centre team members using our LiveChat feature for further assistance.

Safety Data Sheets can be located on the Product Details page (if applicable).  If you are unable to locate the Safety Data Sheet, please contact our National Customer Service Centre using our Live Chat feature, You can preview all Safety Data Sheets by clicking on the "Safety Data Sheets" link located in the page footer section.  This will re-direct you to all of our Safety Data Sheets.
Favourites Lists
Favourites is a place where you can save your favourite Lincoln Sentry products into your own customised lists.  You can Add, Edit, Print and Order Favourite lists.  Your Favourites can be accessed by clicking on the heart icon.

There are two ways of creating a Favourites List:

1. When browsing Products

You can create a Favourites list when adding products by clicking on the heart icon. 

 You need to select each individual product you want added to your Favourites list. 

 When clicking on the heart icon you can select to create a new Favourites list by:

  1.     Selecting "+ Create list"
  2.     Enter a Favourites list name
  3.     Select "Create list"

     

2. From the Favourites menu   

  1. Select "Favourites" heart icon

If you do not have any existing Favourite lists then click on the "Create new Favourites list", otherwise click on "View All Lists"

  1. Navigate to the bottom of the page
  2. Click on "Create new list" 
  3. Enter a Favourites list name 
  4. Select "Create list"

To add a product:

  1. Locate product and click on the heart icon.
  2. Select your Favourites list for this product to be added to

To remove a product:

  1. Locate and open your selected Favourites list.
  2. Click on the "X" of the selected product you would like to remove (top right corner of the product image).

Your product is removed although you have the option to undo your changes by selecting the temporary  "Undo" message located at the bottom right side of your screen when it appears.

Select your existing Favourites list.

  1. Click on the "Settings" icon (located to the right of the "Print" icon).
  2. Enter your new Favourites list name in the "List name" field.  NOTE:  The name cannot be blank or a duplicate name of an existing Favourites list.
  3. Click "Update" to accept or apply changes.

Select your existing Favourites list.

  1. Click on the "Print" icon.
  2. Print as per your preferences.

Select your existing Favourites list.

  • Click on the "Share" icon (located to the left of the "Print" icon).
  • Click on the envelope icon under "Share your list via email"
  • If prompted with "Do you want to share your list?", Click "Share my list".

The link will open using your default email application in a new message.  Enter additional email instructions and send.

Please Note: 
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The email recipient will be forwarded a link to your shared Favourites list where they can click to open.

They do not see pricing unless logged in and have an existing Online Store account with Lincoln Sentry.

When you add or remove products to your shared Favourites list, the email recipient will see your changes.

Email recipents cannot edit Favourites lists shared with them.

Anyone with this link can see your Favourites list.

Select your existing Favourites list.

  1. Click on the "Settings" icon  (located to the right of the  "Print" icon).
  2. Click on "Delete list".
  3. Confirm by selecting "Delete this list" or alternatively if you do not wish to delete the list click on "No thanks".
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